How to make your templated customer communications even more effective.
Many organisations use templated letters and emails to communicate with customers. They can be a great way to reinforce your brand and build relationships.
But these suites of documents often have several authors and have been created over several years. The style isn’t always consistent, there may be duplicate communications saying the same thing in slightly different ways – and they often include irrelevant information. So more often than not, they end up unread and unacted upon. Or, the customer ends up phoning up for help.
We help organisations all over the world to recreate their templated documents – and make them clear, consistent and easy to read and understand.
If you would like us to help you transform your customer communications, please do get in touch.
How to make your customer communications even more effective